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Quick questions to help you

Where is my order?

When your package has been shipped from our warehouse, you will receive an automatic delivery notification to your email address. In this email, you will find delivery information such as a tracking number and a link to track your delivery. You can also track your order by going to the "My Pages" tab under "Order History". Click on the tracking number to see where your package is. If you have not received a notification, you can use the tracking number to pick up your package at your delivery location.

If your order is sent as a letter, it will be delivered to the nearest delivery point if it is too large for your mailbox. If you are missing your package or notice, we recommend that you contact your delivery point. Have your tracking number handy.

I have received my package, but no invoice?

Your package will contain a delivery note. We will usually send you your invoice via email. If you have chosen to pay in installments, the invoice will arrive in the middle of the following month.

I regret my purchase. What do I do?

You have the right to complain if there is something wrong with the product. Cosmetic products are usually classified as hygiene products. This means that you do not have the right to cancel if you have broken the seal .

We are here for you!

At Fyvra, we're as passionate about SKINCARE as we are about providing you with world-class customer service. So whether you're wondering how to make your pimples disappear fast, which pimple patch is best for the weekend, or where your order confirmation has gone – we're here for you.